TAKE TOTAL CONTROL OF YOUR FORKLIFT FLEET MAINTENANCE
Managing a forklift fleet comes with uncertainty. Unexpected breakdowns lead to costly downtime, surprise repair bills can wreck your budget, and it can feel almost impossible to accurately forecast future maintenance expenses. You can continue reacting to problems and budget surprises, or you can get ahead of them for good with our Total Maintenance & Repair (TM&R) program.
A SMARTER SOLUTION: TOTAL MAINTENANCE & REPAIR
Think of our TM&R program less as a service plan and more as a complete protection plan for your forklift and equipment fleet. When you enroll, we bundle all of your Planned Maintenance (PMs) with full coverage for the parts and labor on normal wear-and-tear repairs. It’s a single, fixed monthly payment that covers your forklift fleet’s health from top to bottom, ensuring you get the most out of every asset for its entire life cycle.
IS A TM&R PLAN RIGHT FOR MY BUSINESS?
While many types of businesses would benefit from a TM&R plan, it’s ideal for operations that depend on consistent availability of their forklifts. You’re likely a great fit if you have:
Multiple forklifts in your fleet.
A high-usage application where equipment hours add up quickly.
Equipment operating in harsh environments with dust and debris.
For businesses with very low usage of their forklifts, a dedicated Planned Maintenance contract may be a better starting point. Reach out to our team and we can help you determine the most cost-effective and beneficial solution for your specific business.
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THE EQUIPMENT DEPOT TM&R ADVANTAGE
ACHIEVE TRUE BUDGET PREDICTABILITY
When you sign up for a TM&R plan, you get one fixed monthly payment that covers the vast majority of your fleet’s service needs. This allows you to forecast expenses with confidence and eliminate the shock of large, unexpected repair invoices.
MAXIMIZE YOUR FLEET’S UPTIME
TM&R is designed to be proactive, not reactive. Because the plan covers the cost of common repairs, our technicians work hard to find and fix small issues before they become major, downtime-causing failures. The foundation of this approach is via our Planned Maintenance (PM) service visits. During every PM, our technicians identify signs of wear on critical components, address potential safety issues, and counsel you on the overall health of your fleet, giving you peace of mind that your equipment will be ready when you need it.
GAIN AN EXPERT FLEET PARTNER
We act as stewards for your fleet, providing guidance that helps you make smarter operational decisions. Through routine check-ins and quarterly account reviews, we provide data on the usage of your fleet and offer recommendations on everything from rotating specific pieces of equipment, to operator best practices.
WHAT YOUR TM&R PLAN COVERS
We believe in transparency. Here’s a clear look at what is included in a standard Total Maintenance & Repair plan.
| Included in Your Fixed Monthly Payment | Typically Billed Separately |
|---|---|
| ✅ All scheduled Planned Maintenance (PM) services | ❌ Repairs for accidental damage |
| ✅ Replacement parts for normal wear (e.g. starters, alternators, lift chains, and more) | ❌ Tires and forks* |
| ✅ Repairs for components like hydraulic cylinders | ❌ Parts or labor for accessories |
| ✅ All technician labor and travel for covered repairs |
*Note: For some fleets, items like tires can be built into a customized TM&R plan. Ask your representative for details.
MORE THAN A CONTRACT. IT’S A PARTNERSHIP.
How we deliver our service is what truly sets us apart. Our process is built on communication and accountability.
SEAMLESS ONBOARDING
Your account manager will ensure everything is aligned with your expectations before and after your first PM visit.
PROACTIVE COMMUNICATION
If your account manager sees anything out of the ordinary with your fleet, they reach out to you directly. You will always be informed about the health of your fleet and will receive periodic recommendations on proactive maintenance we can perform to limit downtime.
DATA-DRIVEN REVIEWS
We provide quarterly account reviews for every TM&R customer. In these meetings, our account managers provide performance data and actionable recommendations. For example, we might suggest rebalancing fleet usage by swapping a high-hour truck with a low-hour unit from another area of your facility. Or, we may identify a pattern of accidental damage in a specific department, helping you pinpoint where additional operator training could be beneficial.
CONSISTENT, EXPERT SERVICE
We strive to assign a dedicated primary technician to your account. This ensures your PMs are performed by an expert who knows your equipment, your facility, and your team.
TURN YOUR FLEET MAINTENANCE INTO AN ADVANTAGE
Running your business demands your full attention. Let us handle the complexities of your forklift fleet maintenance so you can focus on what you do best. A Total Maintenance & Repair plan is more than a service agreement, it’s a strategic partnership designed to enhance your operational efficiency and protect your budget. Contact our team today to get a custom assessment for your fleet.
GET A QUOTEFREQUENTLY ASKED QUESTIONS
Q: What is the difference between Planned Maintenance (PM) and Total Maintenance & Repair (TM&R)?
A: A Planned Maintenance contract covers the cost of regularly scheduled inspection and maintenance visits. A Total Maintenance & Repair plan is more comprehensive. A TM&R plan includes all scheduled PMs and wear-and-tear repairs for a single, fixed monthly price. This protects you from unexpected costs for things like a failed starter or a hydraulic leak.
Q: Can I get a TM&R plan for equipment I already own?
A: Yes. While the majority of our TM&R plans are for new equipment we sell, we can absolutely build a plan for your existing fleet, no matter what type or brands of forklifts and aerial lifts you use. For new customers with existing fleets, Equipment Depot performs a thorough analysis to assess your equipment’s current usage and condition to create the right plan for you.
Q: How does Equipment Depot help me track my fleet’s performance?
A: We believe in total transparency. For all TM&R customers, Equipment Depot conducts quarterly account reviews to discuss fleet performance. We use data from our internal and telematics systems to show you spend per unit, hour usage, and other key metrics. This data helps us partner with you to make smart decisions that promote productivity and cost efficiency for your business.
Q: Will I have the same technician for every service visit?
A: Our goal is to provide a dedicated technician for your service calls. Having a consistent technician who understands your specific equipment and operation is a significant advantage for our customers. If we can’t send your dedicated technician, Equipment Depot will proactively contact you to reschedule your service visit or offer you a different technician.
